Frequently Asked Questions
Everything you need to know about our high-performance tools for efficient living.
What is covered under the simplehuman warranty?
We use the best materials and solid engineering so our products will last for years. Our warranty covers manufacturing defects in materials and workmanship for the duration specified on the product packaging.
How do I find the correct liner for my trash can?
Each of our cans features a specific letter code (such as Code H or Code V) located on the inside of the lid or the liner pocket. Simply match this letter to the corresponding simplehuman custom fit liner for a perfect, no-slip fit.
What is your return policy for home goods?
We offer a 30-day return policy for items purchased directly from our website. Products must be returned in their original packaging and in like-new condition to receive a full refund.
How do I clean my stainless steel products?
To maintain the fingerprint-proof finish, simply wipe the surface with a damp microfiber cloth. Avoid using abrasive cleaners, bleach, or steel wool, as these can damage the protective coating.
Do you offer free shipping on orders?
Yes, we provide free ground shipping on all orders over $49 within the contiguous United States. Members of our loyalty program may be eligible for free shipping on all orders with no minimum spend.
How do I troubleshoot my sensor pump or mirror?
Ensure the device is fully charged or has fresh batteries. For sensor pumps, try cleaning the sensor lens with a soft cloth and clearing the nozzle. If issues persist, our support team can guide you through a reset process.